Franchise Operations Consultants Openings for South East PA, South Jersey, Maryland, Connecticut

DEPARTMENT : Operations
Essential Duties and Responsibilities:

  • Demonstrate the comprehension of all operational programs and systems involved in the operation of a Rita’s Franchise Shop
  • Implementation and training for new products, roll outs, programs and equipment in the Rita’s System
  • Coordinate, train and execute assigned new shop development and transfers
  • Provide consultative services to the franchisees on all business and operational -related matters
  • Assist in the development and implementation of programs that improve sales, financial controls, and profitability
  • Work with franchisees to plan and execute local store marketing programs.
  • Perform shop visits to ensure the proper display and application of corporate branding materials, shop manager development, local store marketing, and educating and supporting shops with best practices
  • Maintain positive working relationships with franchisees
  • Utilize TOPS assessments to guide and direct Franchisees and Managers to ensure compliance with brand product, operations, marketing, and service standards
  • Utilize Critical Operating Standards Program to identify, address and cure issues that negatively impact the brand
  • Work as needed with cross-functional teams such as development, R&D, marketing, supply, training and others to launch and achieve targeted results for operations programs and initiatives
  • Bring all available programs and materials to the field in an effective and consistent manner to ensure their success
  • Provide direct support and guidance to coach Franchisees and designated Managers through training modules and initiatives
  • Accountable for bringing sound management principles to the franchisees in order to increase sales, control costs and improve overall profitability, while protecting our Brand Standards
  • Communicate to immediate supervisor and Franchisee any non-compliant situations in field regarding RFC’s policies, procedures and Brand Standards
  • Provide structured feedback and effective communications to the franchisees on their overall operational performance and business needs
  • Post appropriate documentation and notes within CoolNet
  • Conduct Business Assessments and Shop Visit Sessions to support franchisees in goal setting and the execution of action items to achieve set goals
  • Will be required to perform other duties as requested, directed or assigned.

Required skills, experience and education

  • 4-year college degree or equivalent.
  • 2-5 years of related management experience in restaurant, retail or hospitality industry.
  • 1-year experience conducting presentations – ability to communicate and present effectively to various audiences
  • Valid driver’s license, insurance and reliable transportation
  • Exude a strong professional presence when working with different personality traits
  • Ability to communicate verbally and written in a professional and positive manner, to leadership, as well as, internally and externally
  • Required computer skills: E-mail, Internet, Microsoft Word and Excel, basic social media knowledge
  • Excellent time management and organizational skills; ability to take initiative and work independently, while managing schedule efficiently and effectively in a deadline sensitive environment
  • Display empathy while still supporting company/operational policies, procedures and values
  • Demonstrate exceptional customer service skills
  • Strong business acumen skills (basic financial skills, use of competitive data, etc.)

Physical Demands:

  • While performing the duties of this job, the employee may be required to taste and smell the products.
  • Stand for long periods of time.
  • Domestic travel by car and/or air and can vary from 1-14 day periods
  • Work weekends, evenings and mornings.
  • May be required to work holidays.
  • Must be able to lift up to 50 pounds.
  • Must be willing and able to operate all equipment used in shop operations.
  • Perform repetitive tasks, i.e. scooping, stirring, and lifting.
  • Required to travel up to 50% of the work schedule.