Operations Coach

Operations Coach

DEPARTMENT:  Operations

Essential Duties and Responsibilities:

  • Demonstrate the comprehension of all operational programs and systems involved in the operation of a Rita’s Franchise Location
  • Implementation and training for new products, roll outs, programs and equipment into the Rita’s system. 
  • Provide training and operational support to Franchisees at shop level to assist with new shop openings, transfer store support and miscellaneous operational support and evaluations.
    • This task requires travel to various domestic locations, primarily car travel, some air travel. 
      • Domestic Travel can vary from 1-14 day periods
  • Develop and execute action plans to create Operational Excellence with Franchisees and Managers.
  • Provides direct support and guidance to Franchisees and management level employees.
  • Coaches Franchisee and designated Managers through training modules and initiatives.
  • Utilizes TOPS assessments to guide and direct Franchisee or Managers in Brand Excellence and execute follow-up.
  • Post appropriate documentation & notes within CoolNet.
  • Provides direct support to Franchisees and management level employees.
  • Communicate to the franchisee and immediate supervisor any non-complaint situations in the field regarding RFC’s policies, procedures and Brand Standards.
  • Support all departments with any projects that involve Training or Operations.
  • Provide thorough and prompt phone support via on Rita’s Cool Support Center Hotline. 
    • Support hours may include evenings and weekends
  • Perform other duties as requested, directed or assigned.

Required skills, experience and education

  • 4 year college degree or equivalent business experience required.
  • 1 year experience conducting presentations.
  • Valid driver’s license and insurance.
  • Excellent written and verbal communication skills
  • Display a keen attention to detail
  • Consistently manage schedule efficiently and effectively in a deadline sensitive environment
  • Exude a strong professional presence
  • Demonstrate exceptional customer service skills
  • Display empathy while still supporting company/operational policies, procedures and values
  • Ability to take initiative and work independently
  • Demonstrate professionalism when working with different personality traits
  • Required computer skills: E-mail, Internet, Microsoft Word and Excel, basic social media knowledge
  • Must possess a valid driver’s license, insurance and reliable transportation
  • HQ based

Physical Demands: 

  • While performing the duties of this job, the employee may be required to taste the products. 
  • Stand for long periods of time.
  • Must be able to lift up to 50 pounds.
  • Must be willing and able to operate all equipment used in store operations.
  • Performing repetitive tasks, i.e. scooping, stirring, and lifting.

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