Job: Corporate Trainer

Department: Operation Services / Training

Reports To: Manager of Training

Essential Duties and Responsibilities:

  • Assist in the development of programs and support materials including but not limited to: System Manuals, Training Class Support Materials, Webinars, Training Aids, Execution Guides, Rita’s Online University (ROU)
  • Assist with the implementation and training for new products, roll outs, programs and equipment into the Rita’s system
  • Pristine maintenance of Training Facility, equipment, inventory, and classroom area of the Cool University Training Facility
  • Coordinate the three portions of the New Franchisee Training Program
  • Complete 5 Days of hands-on training consecutively, develop into a subject matter expert
  • Design and develop digital training using Articulate Storyline 360, collaborate with training staff and subject-matter experts for course development.
  • Provides direct support to Franchisees and management level employees
  • Demonstrate comprehension of all operational programs and systems involved in the operation of a Rita’s Franchise Location
  • Support all departments with any projects that involve Training or Operations
  • Assist with the completion of special new program development and enhancement as assigned by members of management
  • Perform other duties as requested, directed or assigned

Required Education and Experience:

  • 4-year college degree in a related field or minimum of a year of operations experience or equivalent business experience required
  • 1 year experience conducting presentations
  • Valid driver’s license and insurance
  • Must be able to operate all equipment used in store operations
  • Understanding of food safety; ServSafe certification preferred
  • Strong Presentation Skills
  • Experience with Phone communications as well as Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint).
  • Experience with Articulate or other instructional design program

Physical Duties:

  • While performing the duties of this job, the employee may be required to taste the products.
  • Must be able and willing to stand, walk, and work on their feet for extended periods of time.
  • Must be able to lift up to 50 pounds.
  • Must be willing and able to operate and maintain all equipment used in shop operations.
  • Performing repetitive tasks, i.e. scooping, stirring, and lifting.