Help Desk and Technical Documentation Intern

Key Responsibilities:

  • Assist IT with planning, design, research, write concise documentation of processes.
  • Create documentation with technical clarity, accuracy, grammar, consistent terminology and style.
  • Prepare documentation that is clear and logical.
  • Utilize internal ticket system to ensure that all issues are moving toward resolution and client needs are met.
  • Work under senior support team members in order to develop independent skills in the areas of software installation, hardware problem solving, and customer service.
  • Other projects as directed and assigned


  • Currently majoring in or completed a degree program in Computer Science, Information Technology, Computer Engineering, related IT or Engineering discipline preferred.
  • Strong verbal and written communication
  • Excellent time management and organizational skills
  • Excellent analytical and problem-solving skills
  • Attention to detail
  • Strong proofreading skills and aptitude to technology
  • Familiarity with Jira Service Desk and Confluence are preferred but not required
  • Capable of working independently as well as with a team.
  • Demonstrate a working understanding and knowledge of the IT field including but not limited to hardware and software.
  • Working familiarity with electronic components and maintenance of components.
  • Ability to meet deadlines
  • Exceptional communication skills and ability to interface with co workers and clients alike
  • Commitment to customer service and meeting and exceeding customer expectations.
  • Ability to lift objects upwards of 50 lbs
  • Ability to work 20+ hours a week with a set schedule.
  • Desire for continuous learning


  • Currently enrolled as a Sophomore or higher at a college or university pursuing a Bachelor’s degree in an IT related field.