INFORMATION TECHNOLOGY
HELP DESK – INTERN
Essential Duties and Responsibilities:
- Monitor technology inventory including ordering, tagging and ensuring assets are part of asset inventory.
- Monitor the LAN, Servers, and VOIP phone systems.
- Develop and administer internal policies and procedures for email and network access.
- Provide technology support to staff and franchise partners.
- Work closely with vendors to ensure performance and business objectives are met.
- Build positive working relationships with staff and Partners with the intention to exceed expectations.
- Facilitate use of technology-based tools and methodologies to review, design and/or implement products and services.
- Plan and monitor engagements to ensure deliverables meet work plan specifications and deadlines.
- Provide both desk side and telephone based hardware and software technical support and training for IT Help Desk.
- Trains users learning new company-provided applications and assists in problem solving for applications issues.
- Provide training on company software and equipment.
- Support Access, Word, Excel and other Office apps.
- Support our internet-based applications.
- Interface with vendors to arrange service calls, follow-up on open issues, gather information.
- Other duties as assigned or requested
Required Education and Experience:
- High School Diploma.
- Associates Degree or equivalent in IT related education.
- Microsoft Certified Professional credentials
- Preferably 1-2 years’ experience in a technical role.
- Knowledge of operating software, server and desktop hardware, telecommunication carriers, routers, switches, VOIP telephone systems.
- Must be able to lift up to 50 lbs.